Google Maps has received a few major updates this month, adding Immersive View for routes, bringing new AI features and, more recently, a visual overhaul that brings a new colour palette to the app. While Maps is usually a reliable way to check up information on places like restaurants, cinemas, ATM locations and other establishments, it is not immune to fake reviews and misleading content. In a bid to make Maps more robust, Google has now shared three new ways it prevents policy-violating content from being submitted.
In a blog post shared Wednesday, Google explained that it monitors unusual patterns in user contributed content, for example a spike in one-star reviews for an establishment, and takes appropriate action to prevent abuse. “This can include everything from taking down policy-violating content to temporarily disabling new contributions,” the blog said. The company also looks at policy violating reviews and investigates accounts that left said reviews.
Secondly, Google also works to protect places and establishments ahead of sensitive moments, for example an election, when the company anticipates an uptick in unrelated and unhelpful content on Maps. Google says it limits contributors’ ability to make edits to phone numbers, addresses and other information to curb down on misleading content Read More…